Banks Respond to COVID-19: Support being offered | Trekk Advisory

Banks Respond to COVID-19: Support being offered

By Ashleigh O'Keefe

March 22, 2020

During these hard times we understand that there is a real possibility that your ability to meet your financing requirements may be impacted by the current economic conditions.

Fortunately, in conjunction with the government stimulus package, many of the banks are stepping up during this time and offering concession to help those affected, such as:

  • Deferral of principle and interest repayments (deferral periods vary).
  • Allow for variation of monthly repayments (below minimums or interest only repayment).
  • Increasing overdraft facilities.
  • Assistance with refinancing or consolidating loans and cutting down of red tape.
  • Reducing the interest rates on loans and overdrafts (reductions may vary); and
  • Waiving of some ongoing and establishment fees.

This is on both business and home loans – concession vary from bank to bank.

We do recommend getting in touch with your bank or banking representative to during this time, whether you are suffering financial hardship, or not. 

Below is a direct list of all major banks, contact numbers and links to their confirmed support (where applicable):

Commonwealth Bank Customers 

Personal banking 132 221 | Business banking 132 607

National Australia Bank Customers

Customer support number 13 22 65

ANZ Bank Customers

Home owners 132 599 | Business owners 1800 413 950

Westpac Bank Customers

Personal banking 132 032 | Business banking 132 142

Suncorp Customers

General enquiries 131 155

Bank of Queensland

General enquires 1300 55 72 72

Heritage Bank

General enquiries 131 422

Newcastle Permanent

Enquiries 131 987

ING Direct

Enquiries 133 464

Summerland Credit Union 

General enquiries 1300 802 222


Enquires 1800 025 484

St George 

General enquiries 13 33 30

Members equity (ME) Bank

General enquiries 13 15 63 

Bendigo bank

General enquiries 1300 236 344

We apologise if your bank is not listed above and note this is not an exhaustive list. If your bank is not listed above, we recommend going to their website to check their response.

If you have any queries or if we can be of any assistance in these regards, including assisting with cash flow planning, forecasting, provision of information or anything in between, please contact us and we will help in any way possible. 

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About Ashleigh

Client Services Coordinator

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